Shipping & Return Policy

Shipping:
We offer free shipping Worldwide with insurance. Your orders will be shipped by professional shipping carriers like FedEx, DHL or UPS, fully insured.
In-Stock items will be shipped out within 3 business days. For Out of Stock items, we will get in touch with you to confirm payment and delivery date.  Lead time for production and delivery will be 30-45 days.
For international order, shipping will take 3 to 5 days.
For domestic order, delivery will take 2 to 3 days.
Upon shipping we will send you by email all relevant documents, Airway Bill and tracking number as well as invoice and receipt of payment.

Customs / Duties / Taxes:
For all international shipments, please be aware of your country Custom Fees, Import Duties/Taxes and any local charges, that are not included in our prices.  You are responsible for all those additional charges.  The correspondent shipping agent in your country will contact you before delivery to settle the extra charges.

Return:
Purchased items can be returned within 14 days.  Please do use a specialized international shipping company like FedEx, DHL or UPS which required signature and tracking number, we do not accept returns by local post office.
The return expenses will be at the charge of the customer.
For us to assist you in re shipping the parcel, please inform us by email at contact@adagejewelry.com as soon as possible. You will need to include in the parcel the items purchased with the original packaging, the invoice, photo and airway bill number documents.
Returned items will be inspected and accepted by our quality control department only if it is new, with no sign of alteration, in its original condition and in its original packaging.

Return Procedure:
1. Get in touch with our team to guide you through the return procedure.
2. Prepare the returning parcel by including the original item in its original packaging along with the returned export documents prepared by our team.
3. Email us the confirmation export documents (Airway bill number from shipping agent) back to Thailand.

You have the right to cancel the contract created by our written order confirmation without giving any reason two (2) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.  Note that this right to cancel the contract within 2 days is specific for the E-Boutique.

To cancel the contract and return your product(s), you can contact our Client Relations Center and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement e-mail to: contact@adagejewelry.com